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Electronic Customer Surveys - The Informant
Your key to insuring ongoing quality to your customers and ongoing success to your business depends greatly on your ability to recognize trends and act on feedback from your guests. Our electronic comment card will enable you to survey your guests and review reports on a daily basis.
Our Satisfaction Assessment Services are offered in 3 packages: Gold, Silver and Bronze.
Informant Data Sheet - PDF 37K 
View our Packages - PDF 25K
How It Works
- The patented handheld devices are handed out to customers. They are attracted to the easy-to-use technology and conveniently input their survey responses.
- The trays are docked at the end of the day. After hours, the docking stations dial out to our database and transfer all survey data
- Pre-designed reports are generated and distributed, via e-mail or fax, to your specified management team members
Benefits:
- Built-in transmitter pages managers for any negative responses (if enabled).
- Provides instant feedback from your customers
- Promotional feature keeps the "regulars" interested in answering also
- Calculator feature benefits the customer for tips, split tabs, etc.
Product Features
- Pages managers upon a negative response
- No PC required - only a phone or fax line
- Email marketing available with Gold Package
- Up to 4 different surveys per tray
- 26-button "understandable" keypad
- 20-character by 4-line scrolling display
- Rechargeable nickel metal hydride batteries
- Lasts up to 20 hours on a single charge
- Space-saving stack-charging method
- 100% programmable from the base station
- Built-in tip calculator
- Built-in transmitter for use with LRS alphanumeric pagers
- Web-based downloads
- Promotional drawing feature with programmable odds - award a prize to every 1 in 50, etc. (you set the odds) customers who complete a survey
- Holds up to 300+ responses
- Tray Dimensions: 8" x 6" x .75"
- Simple reporting structure
- View sample reports:
Weekly Server Summary
Daily Sumary
Informant Trays
+ Click for larger image
Informant trays stacked on Master Base
Compatible Equipment
For more information on any product, please contact us
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